Frequently Asked Questions
Where do you ship?
We currently ship to the United States. More countries are coming soon.
How long does delivery take?
Orders are processed in 1–3 business days and delivered in 3–8 business days after processing. You'll get a tracking number by email as soon as your order ships.
How much is shipping?
Standard shipping is free on all US orders.
Can I return my order?
Yes. You have 30 days from delivery. If your item is damaged, defective or wrong, we'll replace or refund it. See our Refund Policy for details.
My order arrived in more than one package. Is that normal?
Yes. Some orders ship from different warehouses, so items can arrive separately. Each package has its own tracking.
Can I cancel my order?
You can cancel free of charge before your order ships. Email woofloomsupport@gmail.com with your order number.
Which size bed should I choose?
Measure your dog from nose to base of tail while lying down and add 6–10 inches. Between sizes? Size up.
How do I contact you?
Email woofloomsupport@gmail.com. We reply within 24–48 hours on business days.